At CellShark, customer satisfaction is our highest priority. We strive to provide high-quality products and excellent service. However, despite our best efforts, there may be occasions when something does not meet your expectations.
Whether your product arrives damaged, develops a defect, or you are dissatisfied with our service, we are committed to finding a fair and efficient solution.
Email store@cellshark.nlIf you believe that a product is defective or does not conform to the agreement, we ask that you notify us as soon as possible after discovering the issue.
Under applicable Dutch and European consumer protection laws, consumers are entitled to products that meet reasonable expectations regarding quality and functionality.
Depending on the nature of the issue, we may offer a repair, replacement, refund, or another appropriate solution.
If you have a complaint regarding a product, delivery, warranty claim, or our customer service, please contact us by email at store@cellshark.nl. To ensure a fast resolution, please include all relevant information regarding your complaint.
Share your order number, the issue, and any useful photos or videos by email.
Once your complaint has been received, we will send a confirmation of receipt.
Our customer support team carefully reviews every complaint individually.
We aim to provide a substantive response within 14 days of receiving your complaint.
If additional investigation is required and we are unable to provide a final response within 14 days, we will inform you of the reason for the delay and provide an estimated timeframe for resolution.
Our goal is always to resolve complaints in a professional, transparent, and customer-friendly manner.
If we are unable to reach a satisfactory solution together, you may have the right to submit your complaint through an alternative dispute resolution platform or the competent authorities in your country of residence, where applicable under European consumer law.
Consumers residing within the European Union may also use the European Commission's Online Dispute Resolution (ODR) platform for eligible disputes.
We are ready to review your issue and help find a fair solution.