Warranty for Refurbished Devices

Repair or Replacement During the Warranty Period

If a defect covered by this warranty arises during the 24-month warranty period, CellShark will, at its option, repair the device or replace it with a refurbished device of equivalent specifications.

Should a replacement device be provided, the original warranty period remains in effect and continues from the date of the initial purchase. A replacement device does not start a new warranty period.

The warranty is valid only for the original purchaser and is non-transferable. Any resale or transfer of ownership automatically terminates the warranty coverage.

Battery Health Standards

All refurbished devices sold by CellShark are equipped with fully functional batteries meeting our minimum quality requirements.

If during the warranty period the battery capacity falls below 80% under normal usage conditions, the battery is eligible for replacement under this warranty.

Battery degradation resulting from excessive charging cycles or exposure to extreme temperatures is excluded from coverage.

Covered Warranty Defects

This warranty covers defects resulting from manufacturing faults, refurbishment defects, or hardware failures occurring under normal consumer use.

• Display or touchscreen malfunctions (not caused by physical drops or pressure)
• Camera failures
• Speaker or microphone defects
• Charging port failures
• Button malfunctions
• Battery defects covered under the battery warranty
• Internal hardware failures (such as motherboard defects or logic board failures) not caused by liquid damage or physical trauma

Where possible, CellShark will repair the device. If repair is not economically or technically feasible, an equivalent refurbished replacement device may be provided.

Excluded Damage and Defects

• Accidental drops, impacts, pressure damage, or structural bending
• Cracked or broken screens, glass panels, or camera lenses
• Water, moisture, or liquid exposure of any kind
• Fire, excessive heat, environmental damage, or acts of nature
• Improper use, negligence, or failure to follow recommended guidelines
• Normal cosmetic wear and tear, including scratches, dents, or discolored coatings
• Damage caused by third-party accessories, non-certified cables, or power surges
• Software issues, viruses, malware, unauthorized software modifications, or user-installed applications
• Battery deterioration caused by misuse, excessive charging cycles, or physical damage
• Any defect or damage resulting from unauthorized third-party repairs or modifications

Repairs by Third Parties Void Warranty Coverage

Any warranty coverage will be immediately voided if the device is opened, repaired, or modified by a third party, independent repair shop, or the customer without CellShark's prior written consent. This includes, but is not limited to:

• Screen replacements performed by third parties
• Battery replacements performed by third parties
• Component-level repairs by independent repair shops
• Unauthorized internal modifications
• Removal or replacement of internal parts
• Evidence of tampering with internal components or warranty seals

Devices that have been repaired or altered by third parties represent a significant quality risk. CellShark cannot guarantee technical integrity, function, safety, or water resistance for modified devices.

Biometric Authentication Systems

Due to the complexity and security architecture of Apple's biometric authentication systems (Face ID and Touch ID), these functions are paired directly to the original device logic board.

While these features are tested whenever possible before sale, no warranty coverage is provided for failures relating exclusively to Face ID or Touch ID functionality.

Water Resistance Is Not Guaranteed

Water and liquid damage are expressly excluded from warranty coverage. Although many devices are originally manufactured with water-resistance ratings, these ratings can diminish over time through normal use, repairs, aging, and component replacement.

For this reason, CellShark cannot guarantee water resistance on any refurbished device and recommends avoiding exposure to moisture or liquids.

Back Up Your Data Before Service

Customers are solely responsible for backing up all personal data, applications, and settings before returning a device for warranty inspection or repair.

CellShark shall not be held liable for the loss, corruption, or recovery of any data during the testing, repair, or replacement process.

How to Submit a Warranty Claim

If you believe your device has developed a technical defect covered by this warranty, please contact our support team at store@cellshark.nl. You may be asked to return the device for inspection.

For safe transport, we recommend packaging the device securely, including a copy of your purchase invoice and a detailed description of the issue.

The customer is responsible for shipping the device to CellShark. If the defect is confirmed as a valid warranty claim, repair or replacement will be carried out free of charge.

If inspection determines that the issue falls outside the warranty guidelines, we will contact you to discuss repair options and costs.

Your Legal Rights Remain Fully Applicable

These warranty conditions are provided in addition to your rights under applicable consumer protection laws.

Nothing in this warranty policy limits or excludes your statutory legal rights as a consumer.